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Your Process

Work processing and workflow management

Tool: Ready for One-to-One Marketing?

November 22, 2010 | Author: Ignition

One of the critical new skill sets for agencies is the ability to move from mass messaging (high volume mass communications with imprecise targeting and no personalization) to mass customization (precisely targeted personalized messages deployed based on analysis of real-time behavior).

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Guide: Fix the system, not the symptom

September 20, 2010 | Author: Tim Williams

Good managers solve problems current problems in a way that prevents them from becoming chronic problems.  They do this by fixing the system, not the symptom.  They fix the tire instead of continually putting air into it.

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Guide: Moving to a project management approach

June 16, 2010 | Author: Tim Williams

It’s time for agencies to adopt a more professional approach to project management and separate it from the job of client relationship management.

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