Agency Processes
Work processing and workflow management
Guide: Fix the system, not the symptom
September 20, 2010 | Author: Tim Williams
Good managers solve problems current problems in a way that prevents them from becoming chronic problems. They do this by fixing the system, not the symptom. They fix the tire instead of continually putting air into it.
Guide: Moving to a project management approach
June 16, 2010 | Author: Tim Williams
It’s time for agencies to adopt a more professional approach to project management and separate it from the job of client relationship management.
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