Agencies and the Art of the Possible

These are trying times in the agency business. The latest research shows that advertising spending is projected to decline well into next year. Marketers are spending less and expecting the same (or better) results. The response from agencies is to cut costs.

But is there another way to respond to the upheaval in our business? What would happen if agency leaders invested the same amount of energy in creating opportunities as they do in solving problems?

Growing vs. shrinking

Is it realistic to think that marketing communications firms could be growing, developing and improving in this environment? Some are. But it means agency professionals have to stop investing all their time in “yesterday” and invest some of it in “tomorrow.” Disruptive change must be met with disruptive change.

Growing Shrinking
Capabilities
  • Strong integrated digital capabilities
  • Adoption of non-paid techniques and channels
  • Outsourcing commoditized services
  • Expertise in one-to-one marketing
  • Develop branded content, not just advertising
  • Analytics ability
  • Real-time – not just long-term — campaigns
  • Business model dependent on production and distribution of advertising
  • Failure to reinvent “media” function
  • Undifferentiated service offering
  • Unwillingness to separate strategy from project management
  • Lingering technophobia (especially among agency principals)
Business Development
  • Focused business strategy vs. everyone is a prospect
  • Attention to online reputation of agency brand
  • Emphasize marketing activities over sales activities
  • Reliance on outdated techniques like cold calling, mailings
  • No one in charge of marketing the agency brand
  • Investing in every opportunity that comes along vs. careful selection
Pricing and Compensation
  • Price based on value instead of hours
  • Emphasis on effectiveness instead of efficiency
  • Develop and charge for some forms of intellectual property (vs. just “work for hire”)
  • Wasted energy around tracking time, billable time reports, etc.
  • Overcharging for commoditized services, undercharging for high-value services

Writing in a recent issue of the Harvard Business Review, executives of the consultancy Deloitte believe that “Unless firms take radical action, the gap between their potential and their realized opportunities will grow wider…Institutions must increase not just efficiency but also the rate at which they learn and innovate…”

If you’re serious about growing, then developing new products, services, and approaches should be at top of your daily “to do” list. Don’t wait until your calendar eases up, because it never will. As successful entrepreneurs know, business building means acting rather than being acted upon.

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