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Why agencies will make more of their money from IP in the future

May 25, 2012 | Author: Tim Williams

One view of the future of our business is that increasingly agencies will make the majority of their revenues from the intellectual property they create instead of the hours they work.  The “work for hire” model that has persisted for the last half-century is becoming a less and less profitable way to make a living.

What’s wrong with “work for hire”

Look at an agency contract and you’ll likely find language like this:  “All rights, title, and interest in the Work Product (“work made for hire”) is hereby assigned by Agency to Client.”  In other words, everything the agency creates the client owns.  While this kind of approach might make sense for some other professional services – accounting and law, for example – it actually makes little sense for a creative services business that creates valuable, long-lasting intellectual property.

Consider that most of the creative services that agencies themselves hire – actors, musicians, voice talent, illustrators, photographers, etc. – are paid based on usage, and most retain actual ownership of their work.  There’s no reason why agencies can be paid in a similar way.

IP in many forms

Agencies like Anomaly, BBH, Mother, Taxi and others have found ways to capture ongoing revenues from the creation and ownership of IP. 

Intellectual property development and ownership can take several different forms:

  1. IP created specifically for a brand

    For example, Anomaly helped create the EOS cosmetic line (as well as the marketing) which is a completely custom effort exclusive to the EOS brand wherein Anomaly has an ownership stake.
     
  2.  IP created for the category and licensed exclusively by a brand

    Southern California’s Ignite Health, via their Incendia Health Studios unit, creates their own infotainment properties, such as a video game to help kids with juvenile diabetes learn how to use their insulin pump. The agency owns the IP and licenses it to their pharma clients.
     
  3.  IP created and sold by the agency, unrelated to a client’s brand

    One example among many is a product developed by the agency Media Logic called Zeitgeist & Coffee, a real-time social media management platform designed to help agencies collaborate with their clients on social media programs and initiatives. 

    BBH’s unit Zag is largely devoted to the development of proprietary, agency-owned products and services, such as Playground Session, a software application designed to help people of all ages learn to play music.

Chicago’s Coudal Partners takes the concept of IP ownership so seriously this agency literally got rid of its clients to focus on its own entrepreneurial ventures instead, which include a line of highly-designed memo books called Field Notes and an online ad network for web and creative types called The Deck.

How to get started in IP ownership

The best way for agencies to wrap their heads around the concept of intellectual property ownership is to first separate the concepts of ideation, execution and usage.  These are three different things.  Currently agencies derive most of their revenues from execution, followed by ideation (although most agencies undervalue and undercharge for this).  Most firms don’t even consider usage as a potential revenue source, even though this is how most of our creative partners make most of their money. 

For example, the Advertising Photographers of America (APA) espouses a set of principles that establishes the day rate as just a minimal part of a photographer’s income (really just to cover basic expenses) and instead has its members charge for the usage of the photo, in which the client pays:

  • More if you use a photograph more than once (several printings of a brochure)
  • More if you use it in more than one way (in a brochure and as part of a print ad)
  • More if you use it over a period of time (a series of ads throughout the year)
  • Much more if you want to buy the original photograph

Agencies can price their work and services in a similar way by thinking in terms like these:

 

 

Compensation Options

Ideation

Developing the idea

Modest concept fee, or no concept fee

Execution

Executing the idea

Outside production costs only, or agency pays production costs

Usage

Using the idea

Per use fee

In this way, good ideas earn more than bad ideas, and good agencies earn more than bad ones.

As long as agencies stay on the increasingly commoditized work-for-hire treadmill, their earnings and profitability will stay on the downward course that started almost 40 years ago.  There are better ways for talented marketing problem solvers to be compensated, and getting out of the work-for-hire mentality is the first step.

Value is created outside the agency

May 8, 2012 | Author: Tim Williams

Agencies want to capture more of the value they create for their clients; in other words, earn more for what they do.  The first step is to understand the nature of value, including how, when, and where value is created.

The truth is, almost all agencies are looking in the wrong place for value.  Their compensation agreements are based on hours worked, FTE’s assigned, and costs incurred.  Hours and costs look inside the agency, but value is created outside the agency.  In other words, value is created outside your four walls.  Agencies and their clients are therefore usually looking in the wrong place for the basis of pricing and compensation.

In order for an agency’s compensation to be based on the value it creates, the agency needs the necessary knowledge and skills to identify and measure the drivers of a brand’s success.  If you don’t understand how you create value for your clients, you’ll never succeed in being paid for it.

Counting the wrong things

A survey by the American Association of Advertising Agencies asked agencies “What information do you track?”  Here’s what the agencies said:  

Job Estimates

98%

Labor hours and costs

94%

Staffing plans

82%

Client business results

22%

These results make it painfully clear that agencies believe value is created inside, rather than outside, their organizations, because they’re paying close attention to internal activities and very little attention to external outcomes.

Investing your time in ways that create and capture more value

By some estimates, the average agency spends up to 20% of its time and energy recording, tracking, capturing, estimating, billing, and adjusting it’s time.  Imagine if you took that same time and energy and instead invested it in doing a better job of creating marketplace value.  What if you traded the time spent in column A for time spent in column B?

A: Internally-Focused Agency B: Externally-Focused Agency

Asking team members for estimated hours

Preparing an estimate of hours

Tracking actual hours spent

Logging hours on timesheets

Collecting and policing timesheets

Inputting time in the software system

Producing timesheet reports

Reviewing time reports

Reconciling actual hours against estimated hours

Justifying hours to the client

Transferring or writing off hours

Identifying scope of value (expected outcomes)

Clarifying scope of work

Collecting complete information about assignment

Developing more complete briefs

Conducting better briefings

Previewing the direction with the client

Investing more effort in presenting the work

Pricing (not estimating) the assignment

Pricing and billing the work in phases

Paying more attention to scope creep

Re-pricing work that exceeds scope

If you turned your agency’s focus to column B, would the quality of your work be better?  Would the client receive better value from the agency?  Would you earn better margins on each assignment, and therefore on the client as a whole?  The answer to all of these questions is yes.  Why should we stay trapped in a model that serves neither party well? 

Knowing what you’re really selling

The critical first step on the path to becoming a value-based agency is to start turning your attention and energies to what clients are really buying from you; business success.  And as soon as you become as expert in identifying, measuring, and analyzing client business results as you are in crunching your agency’s cost accounting data, you will be infinitely more valuable to clients and prospects.

photo credit: larskflem via photo pin cc

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