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-Pricing Strategy-

Not Every Client Gets to Fly First Class

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Not Every Client Gets to Fly First Class

Do the people in your firm complain about an overwhelming number of simultaneous priorities? Does every task and client request have an ASAP attached to it?  Not every client has paid the price of a first-class seat in your organization, and your organization doesn’t have the human or economic resources to lavish first-class service on clients who only paid a coach price …

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What Replaces Timesheets?

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What Replaces Timesheets?

Given the pervasiveness of time tracking in professional services, it’s understandable that even those managers who have become convinced that recording time is an ineffective way of measuring success feel at a loss when looking for a metric to replace it. This article recommends 22 of them …

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Don’t Change Your Practices, Change Your Mind

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Don’t Change Your Practices, Change Your Mind

Business professionals have a voracious appetite for the “best practices” in their industry. But transformative changes in society are always the result of changing our thinking, not changing our practices.  When we reform our paradigm — our mental map — we can’t help but change our practices …

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How to Be a Price Maker Instead of a Price Taker

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How to Be a Price Maker Instead of a Price Taker

Most firms feel they’re stuck on a treadmill when it comes to agency compensation. Actually, it’s more of a time warp. That’s because the cost-plus model employed in most agency-client agreements dates back to the early days of the industrial age …

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